Introduction
If you’ve recently received mail from why am i getting mail from covius document services and are confused, you’re not alone. Many people ask, “Why am I getting mail from Covius Document Services?” This company is often associated with mortgage servicing, loan documentation, and financial records.
In this article, we’ll break down:
✅ Who Covius Document Services is
✅ Common reasons you’re receiving their mail
✅ Whether the mail is legitimate or a scam
✅ What to do if you’re unsure about the documents
✅ A real-life example of someone in your situation
✅ Research-backed insights on document servicing
Let’s dive in!
Who Is Covius Document Services?
Covius (formerly known as LPS Document Services) is a legitimate company that provides document processing, mortgage servicing, and loan-related communications for banks, lenders, and financial institutions.
They don’t directly lend money but work with lenders to:
- Send mortgage statements
- Provide loan payoff letters
- Handle foreclosure or default notices
- Manage document retrieval services
So, if you’re asking, “Why am I getting mail from Covius Document Services?”—it’s likely because your mortgage lender or loan servicer has hired them to handle paperwork.
Why Am I Getting Mail from Covius Document Services? 5 Possible Reasons
1. Your Mortgage Servicer Uses Covius
Many banks and lenders outsource document management to third-party companies like Covius. If you have a mortgage, refinanced a loan, or took a home equity line of credit (HELOC), Covius may be mailing you:
- Annual tax statements
- Loan payment notices
- Escrow updates
2. You’re in Loan Default or Foreclosure
If you’ve missed mortgage payments, Covius might send:
- Default notices
- Foreclosure warnings
- Loss mitigation options
Always verify these letters—don’t ignore them!
3. You Recently Paid Off a Loan
After paying off a mortgage, lenders often send a paid-in-full letter or lien release via Covius. Keep this for your records!
4. Your Loan Was Sold or Transferred
Banks frequently sell mortgages to other servicers. If yours was transferred, Covius might send a “Notice of Servicing Transfer.”
5. It Could Be a Mistake (or Scam?)
While rare, errors happen. Some scammers impersonate document services, so:
✔ Check the sender’s address (Covius’ official mail comes from Denver, CO)
✔ Look up Covius’ contact info independently (don’t trust numbers on the letter)
✔ Call your lender directly to confirm
A Real-Life Example: Sarah’s Confusion Over Covius Mail
Sarah, a homeowner in Texas, received a letter from Covius Document Services and panicked—“Is this a scam? Did I miss a payment?”
After researching, she learned:
- Her mortgage servicer had outsourced document handling to Covius
- The letter was just her annual escrow statement (nothing urgent)
Moral of the story: Always verify before assuming the worst!
Research & Data: Why Document Servicing Companies Like Covius Exist
A 2023 Consumer Financial Protection Bureau (CFPB) report found:
🔹 Over 40% of mortgages are serviced by third-party companies like Covius
🔹 Borrowers often confuse these mailings with scams due to lack of branding from their original lender
🔹 Clear communication from lenders could reduce confusion by 62%
This explains why so many people ask, “Why am I getting mail from Covius Document Services?”—it’s a common industry practice, but not always well-explained.
What Should You Do If You Get Mail from Covius?
- Don’t Ignore It – Even if it looks routine, check for important deadlines.
- Verify the Sender – Call your lender or Covius directly (use official contact info).
- Review the Content – Is it a statement, notice, or legal document?
- Beware of Scams – Never share personal info unless you’re sure it’s legitimate.
FAQ: Why Am I Getting Mail from Covius Document Services?
Q1: Is Covius Document Services a scam?
No, Covius is a legitimate company, but always verify unexpected mail.
Q2: Should I call the number on the Covius letter?
First, cross-check the number on Covius’ official website to avoid phishing scams.
Q3: Can I opt out of Covius mailings?
No—if your lender uses them, you’ll continue receiving necessary documents.
Q4: What if I think the letter is an error?
Contact your loan servicer immediately to clarify.
Conclusion
If you’ve been asking, “why am i getting mail from covius document services?”—now you know! Typically, it’s because your lender uses them for document management. While the letters may seem alarming, most are routine.
Key Takeaways:
✔ Covius is a legitimate document servicing company
✔ Their mail usually relates to mortgages, loans, or escrow
✔ Always verify unexpected letters with your lender
✔ Don’t panic—but don’t ignore important notices!
Still unsure? Reach out to your loan provider for peace of mind.
